Terms of Service

Last updated: October 29, 2026

These Terms of Service (“Terms”) describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully. If you don’t agree to these Terms, don’t use our services.

Zimple Home on the Apple App Store: Apple’s Standard End User License Agreement (EULA).

1. Who’s Who and What’s What

“You” means any individual or entity using our Services. “Zimple,” “we,” or “us” refers to SoloTechAI e.U., an entity based in Austria.

These Terms govern your access to and use of our products and services, including the Zimple Home App, Zimple Money, Zimple Note, and Zimple Hub (collectively, our “Services”). By accessing or using any part of our Services, you agree to be bound by these Terms and all other operating rules and policies (including our Privacy Policy). If you downloaded our mobile apps through the Apple App Store, you acknowledge that these Terms are between you and Zimple only, not Apple, and that Apple has no obligation or liability regarding the app’s maintenance or support.

2. Minimum Age Requirements

You must be at least 16 years old to create an account or use our Services. Our Services are not directed to children under 16. This is Zimple’s minimum age requirement. If you register as a user or otherwise use our Services, you represent that you are at least 16 years old.

3. Your Account and Responsibilities

When using our Services requires an account (such as Zimple Hub), you agree to provide us with complete and accurate information. Please protect your account credentials and tell us promptly if you suspect unauthorized use. Your responsibility for activity under your account is determined by applicable law; this does not remove our responsibility for the security of our Services or for our own acts or omissions.

One account per person: The free plan, the welcome credits and the free trial are meant for one account per person. Creating further accounts to obtain them again is a material violation of these Terms (section 7).

4. Content and AI Features

You retain full ownership of the data, receipts, and images you upload (“Content”). We do not own your Content. By uploading Content, you grant us a license solely to store, process, and display your Content back to you, and to the people you choose to share a home with, to provide the Services.

Artificial Intelligence: We utilize Google Cloud’s Vertex AI to process certain Content (e.g., the photos you scan, the order emails you forward to your import address, and the spreadsheets you import). As outlined in our Privacy Policy, your data and images are NOT used to train Google’s foundational AI models. What the AI returns, such as the details it reads from a photo or an email and the warranty periods it suggests, can be incomplete or wrong; please check it before you rely on it. You are responsible for ensuring you have the right to upload any Content processed by our AI features.

What the storage is for: Your storage is for your home inventory — the photos, receipts and documents of your items — not for files unrelated to it. Each plan says how much you can store and how large a single file can be.

5. Fees, Payments and Paid Plans

Some of our Services are offered for a fee. By using a Paid Service, you agree to pay the specified fees. For Zimple Home we offer two kinds of paid plans: a yearly subscription, which renews automatically every year until you cancel, and a lifetime purchase, which you pay once and which never renews. For Zimple Note we offer one paid plan, Note Plus, as a monthly subscription that renews automatically every month until you cancel; it has no free trial, because the free plan is the trial. A yearly subscription may start with a free trial where we offer one: the trial is available once per person, and unless you cancel before it ends, it turns into the paid subscription and you are charged. There is no trial for a lifetime purchase. Web prices are shown in US dollars, excluding tax; applicable tax is added at checkout based on your billing address. The currency and final total, including applicable tax and any discount, are shown before you buy. If you change your billing address at checkout, the tax and total may change. Purchases through the Apple App Store or Google Play use the price and tax treatment shown by that store. We may change our prices: for a subscription, a new price applies from the first renewal after we have told you about it in advance, and you can cancel before then; a lifetime purchase is never charged again. If a renewal payment fails, the store or Stripe retries it for a while; if it keeps failing, the subscription ends and the paid features stop. You can cancel a subscription at any time where you subscribed: in the Apple App Store or the Google Play Store for subscriptions bought in the mobile apps, or in your account settings (Stripe) for subscriptions bought on the web. Deleting your account cancels a web subscription, but a subscription bought through Apple or Google has to be cancelled in that store. A lifetime purchase is tied to the account that bought it: it is personal, cannot be transferred or resold, and ends if that account is deleted or terminated under section 7. “Lifetime” means ongoing access to the purchased Zimple Home plan with no renewal fees and no fixed expiry date. If we permanently discontinue Zimple Home or close the business without continuing your plan, we will refund the full amount you paid for that lifetime plan, including tax, without deducting for years of use or payment-processing fees. This promise applies to purchases on our website, the Apple App Store and Google Play; see section 7.

AI credits: Paid plans include a number of AI credits per plan year, stated on the pricing page. Credits are issued at the start of each plan year, expire at its end, and cannot be carried over, refunded or exchanged for money. If you move to a bigger plan during a plan year, the year’s credits are raised to the bigger plan’s number. The free plan includes a monthly allowance of credits and a one-time welcome pack after you verify your email address; we may change the free plan’s allowances at any time. To protect the service, we may limit how many credits can be used per day.

Consumers in the EU, the EEA and the UK — right of withdrawal: If you buy a subscription on our website, you may withdraw from that purchase within fourteen (14) days of the day you bought it, without giving a reason. At checkout we ask you to expressly request that your subscription starts before the withdrawal period ends. If you withdraw after making that request and receiving the required information, you pay only a proportionate share of the price for paid service supplied up to your withdrawal, where permitted by law, and we refund the rest. Free-trial days are not charged.

Lifetime purchases on our website — all customers: You may withdraw within fourteen (14) days of the day you bought the plan, without giving a reason, and receive a full refund. Activating or using your lifetime plan during that period does not remove this right or reduce your refund. At checkout we ask you to request immediate activation, without waiving this right. This refund policy does not limit any statutory rights you may have.

How to withdraw from a web purchase: Use our Withdraw from a contract form, available without signing in. Review your declaration and select “Confirm withdrawal”; we immediately send an email receipt containing your declaration and its receipt date and time. You can also tell us in a clear statement before the fourteen-day period ends, for example by email to terms@zimple.tech; you can use the model form at the end of these Terms, but you don’t have to. We refund you within fourteen (14) days of receiving your withdrawal, using the payment method you used and without a refund fee. Withdrawing ends access to the purchased plan. For purchases through the Apple App Store or Google Play, submit refund requests through that store; its purchase and refund terms apply, together with your statutory rights.

6. Intellectual Property

The Agreement doesn’t transfer any Zimple or third-party intellectual property to you. All right, title, and interest in and to such property remains solely with SoloTechAI e.U. Zimple, Zimple Home, Zimple Money, Zimple Note, and all other associated trademarks, graphics, and logos are trademarks of SoloTechAI e.U.

7. Termination

We may suspend or terminate your access to all or part of our Services, effective immediately, if you materially violate these Terms. This includes abuse of the Services, such as automated or bulk use of the AI features, sharing one account between several people or households beyond what your plan allows, creating multiple accounts to obtain free credits or trials repeatedly, using the storage for anything other than your home inventory, or obtaining a refund or chargeback for a purchase you keep using. We detect this from usage patterns (for example the number and pace of AI requests, sign-ups from the same address, and storage use), not from the content of your items, and we tell you the reason unless the law prevents it. If we terminate for such a violation, fees already paid are not refunded, to the extent the law allows. If we permanently discontinue a Service or close the business without continuing that Service, we give you reasonable notice and an opportunity to export your data. We refund the unused part of a prepaid subscription. For Zimple Home lifetime plans, we refund the full purchase amount including tax, regardless of how long you have used the plan, less only any refund already paid for the same purchase. We do not deduct store commissions or processing fees. We arrange the refund through the original payment provider where possible; if that provider cannot process it, we remain responsible and arrange an alternative payment method with you. We will contact affected customers about the refund and complete it no later than 30 days after the service ends, or sooner where the law requires. You can also contact terms@zimple.tech with proof of purchase. A change of ownership alone does not end your lifetime plan or remove this promise. You can stop using our Services at any time by deleting your account.

8. Disclaimers

We work to keep the Services available and accurate, but temporary interruptions and mistakes can occur. AI results require your review, as described in section 4. This does not exclude our obligation to provide the features you purchased or any guarantee, remedy or other consumer right that the law gives you.

Consumer rights everywhere: Nothing in these Terms limits rights that cannot lawfully be excluded under the law applicable to you. For a paid plan, the warranty rules for digital services apply, in Austria the Consumer Warranty Act (Verbrauchergewährleistungsgesetz, VGG): the paid features have to work as these Terms and our descriptions say, and we have to keep them working with updates for as long as your plan runs — for a lifetime plan, with no fixed expiry date, subject to the full-refund promise if the service is permanently discontinued (sections 5 and 7).

9. Responsibility and Liability

We are responsible for our obligations under these Terms and applicable law. We do not exclude liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by our negligence, or any liability that cannot lawfully be limited. Your rights to refunds, repair, price reductions, compensation and other mandatory remedies remain intact wherever you live. These Terms do not impose a fixed monetary cap on a consumer’s claims.

10. Your Responsibility

You must use the Services lawfully and have the rights needed to upload and share your content. You are responsible for damage you cause only to the extent provided by applicable law. These Terms do not require you to indemnify us for every claim connected with your use of the Services or to pay our legal costs beyond what the law or a court requires.

11. Governing Law and Disputes

These Terms are governed by Austrian law. If you are a consumer, this choice does not deprive you of mandatory protections under the law applicable in your country of habitual residence. Nothing here restricts your right to bring a claim in a court that has jurisdiction under applicable law, including a court where you live when that law permits it. We may bring a claim against you only in a court permitted by that law.

We do not require arbitration and do not ask you to waive a jury trial, class action or collective redress right. Please contact terms@zimple.tech if you would like us to try to resolve a complaint; contacting us first is not a condition of exercising your legal rights. We are not generally obliged to participate in an Austrian consumer alternative-dispute-resolution scheme, except where applicable law requires it.

12. Changes

We may modify the Terms from time to time. If we make material changes, we will notify you through our Services or other communications before the changes take effect. By continuing to use our Services after we’ve notified you, you agree to be bound by the new Terms. If a change affects a plan you pay for, it applies from your next renewal at the earliest; if you don’t agree with it, cancel before then. A change that would take something away from a lifetime plan applies to that plan only with your agreement; otherwise we treat it as discontinuing the plan (section 7).

13. Contact

If you have any questions about these Terms, please contact us at terms@zimple.tech.

14. Model Withdrawal Form

Use this form to exercise a right of withdrawal or request the fourteen-day lifetime refund for a purchase made on our website (see Section 5). Fill it in and send it to us by email or post; a plain email saying the same is just as good.

To SoloTechAI e.U., Hirschstettner Straße 19 / Stiege P / P0406, 1220 Vienna, Austria, terms@zimple.tech:
I/we hereby give notice that I/we withdraw from my/our contract for the following service: ________ (for example “Zimple Home Plus, yearly”)
Ordered on: ________
Name of consumer(s): ________
Address of consumer(s): ________
Signature of consumer(s) (only if this form is sent on paper): ________
Date: ________